stupidstupidstupidstupidstupidstupidstup
idpeople...
things that people say when you are on the phone to them....
1) could you say that again but in english?
... excuse me i've spent my entire life in british education and i'm probalby speaking better than you, YOU TWAT!
2) email address? sure i have one.. it's "W W W - dot-..."
.... no shit sherlock thats a website... idiots
3) email address? sure we have some somewhere, hold on [disappears to ask someone, just where i can hear it] oh no sorry we dont actually.
.... what i actually heard was..."dont give them the email address" .... just say you dont want to I DONT CARE!!!
4) me:[after about a minute of re-explaining].... so i just need an email address
them: ok dear
me: so do you have an email address
them: no
me:...[hang up]
...
this is just a selection from today..
and there have been funnier ones, more frustrating ones and ones where i've just had to walk away before i chucked the computer screen outside the window.
and yes my technology minded folk there are people out there who still dont know what an email address is and those who dont use computers..
.. oh and finally for my last trick of today before i go and fall asleep in the bath is
May's guide to dealing with cold callers...
ok so that train you to 'objection handle' that means dont take no for no.
so if you REALLY arent interested here is what you do...
1) there is NO need to put the phone down on most of these people nor is it necessary to be horrendously rude. they are doing a job. they probably need the money. lets not be harsh (let's face it i'm currently one of them)
2)once you explain you REALLY arent a sale they will leave you alone as its not in there interested to waste time on you. so...
- really say NO... i'm happy with what i've got..
- explain.. look i'm not going to buy anything i'm sure its a wondeful offer but i'm really not interested
- and just say - your really wasting you time on me.. trust me try the next call
3) dont lie.. if you dont have something or dont want to give something out just say it. its much more annoying if you obviously have something etc but are just to embarassed to not do so. just SAY IT!
4) oh and the other thing.. try and stop people before they get into the full swing of the pitch.. it doesnt waste your time and it doesnt waste theirs and explain that as you cut them off.. there isnothing more annoying than doing the FULL pitch and then getting a No...[hang up]... i'd rather a "hey i'm calling from lexus nexus..." "sorry not interested punk" [hang up]
well maybe not..
just remember some of those call centre phone-ys are still human beings. you only lose your soul once you hit middle management.
so my friends
onwards and upwards
Current Location: middle madness and exhaustion
Current Mood:
bitchy
Current Music: interpol